Data Entry
Call Center
   

Call Center

Production

At TechLink, Inc., we have the capacity to seat up to forty customer service representatives for our call center production.

TechLink prides itself on meeting and exceeding sales goals and upselling additional teleservice products at any given time. To meet these goals, our professional customer service representatives educate the customer about the latest advances in technology and how it will benefit their everyday lives.

In order to ensure that we are always up-to-date with our customers and offer them the very best products available, we conduct customer surveys at the end of each call for future projects or leads. By conducting these simple surveys, it enables TechLink to know which customers will benefit most from future projects in turn increasing the number of sales from those projects.

Quality

At TechLink, Inc., QUALITY is a top priority. Our professionally trained supervisors have years of experience with our call center and monitor the customer service representatives on a continuous basis for quality assurance.

Our customers are everything to us at TechLink, Inc. and we feel they should be given the best that we have to offer. Through continuous monitoring and extensive training of our customer service representatives, we give the customer and the client the QUALITY experience they deserve on every call.

Performance Goals

TechLink, Inc. prides itself on the quality of work it can produce with their friendly, professionally trained staff. However, we feel that without proper goal setting, our employees and our company would have nothing to challenge their performance. To solve this problem, we at TechLink have sales per hour goals for each project we are working on. These goals are not only individually based, but also company based. On average, we have either met or exceeded our sales goals for each project. Aside from sales goals, we also have efficiency goals which encourages our customer service representatives to continue to make the best use of the time they have on each call.